When you are on assignment and have a question, you may find yourself asking, “Who should I contact about this?” This guide will let you know who you should contact with questions, and the different way we will reach out to you.

When you MUST contact your Performance Personnel Branch or Talent Ambassador:

1. Any changes to your availability or schedule
2. If there is a conflict at work
3. Something is damaged or broken
4. You see unethical behavior
5. Unsafe working conditions
6. You are asked to perform work outside of the job description for the assignment

When you should contact Performance Personnel Human Resources:

1. You reported a work conflict that remains unresolved
2. To report an injury to yourself or others
3. To report incidents of harrassment or workplace violence

What about Payroll questions?

All payroll questions should be directed to your branch. Your Talent Ambassador or a Branch Coordinator can help to guide you to the answers you need. Common payroll needs are:

1. Changes to direct deposit information
2. Accessing paystubs
3. Accessing W2 information
4. Questions about deductions
5. Questions about pay totals or missing hours

Your Engagement Lead:

Performance Personnel has an entire department dedicated to ensuring that you always have someone to talk to about your work experience. Our Engagement Leads serve to check in with you on occasion to see how you are feeling about your assignment. An Engagement Lead is not a part of any branch, they operate to ensure that you have someone to talk to regarding any challenges you may have and are uncertain to whom you should speak. They are a neutral, third-party which means you can discuss any number of concerns freely.

1. The Engagement Lead will check in with you to see how the start of your Assignment has gone.
2. You can let your Engagement Lead know if you are having trouble with a supervisor or coworker.
3. Let you Engagement Lead know if you feel like you were inadequately prepared for an assignment.

Your Engagement Lead will reach out to you periodically to see how an assignment is going. These calls rarely take more than 5 minutes unless you have something specific to discuss. Please answer, or return your Engagement Lead calls as quickly as possible.